Privacy Policy
Last updated: February 2026
At Transmit, we believe privacy is a fundamental right. This policy explains what data we collect, how we use it, and your rights regarding your personal information.
Data Collection
We collect information necessary to provide and improve our services:
Account Information
- -Name, email address, and company name
- -Billing information (processed securely by Stripe)
- -Authentication credentials (managed by WorkOS)
Usage Data
- -API call logs and request metadata
- -Email and SMS delivery statistics
- -Dashboard usage and feature interactions
Message Data
- -Email content and attachments (retained for 30 days)
- -SMS message content (retained for 30 days)
- -Recipient email addresses and phone numbers
Purpose Limitation
What We DO
- Deliver your emails and SMS messages
- Provide delivery analytics and reporting
- Improve service reliability and performance
- Prevent abuse and maintain security
- Comply with legal obligations
What We DON'T Do
- Sell your data to third parties
- Use your content for advertising
- Train AI models on your message content
- Share data beyond what's necessary for service
- Read your messages except for support requests
Your Rights
You have the following rights regarding your personal data. These rights apply regardless of your location, though some may be specifically guaranteed by GDPR, CCPA, or other regulations.
Right to Access
Request a copy of all personal data we hold about you.
Right to Correction
Request correction of inaccurate or incomplete data.
Right to Deletion
Request deletion of your personal data ("right to be forgotten").
Right to Portability
Receive your data in a machine-readable format.
Right to Object
Object to processing of your data for certain purposes.
Right to Restriction
Request restriction of processing in certain circumstances.
To exercise any of these rights, contact us at support@transmit.dev. We will respond to your request within 30 days.
Third-Party Sharing
We share data with the following service providers, all of whom are bound by Data Processing Agreements (DPAs):
AWS
Email delivery via SES
Oracle Cloud
Database hosting
Google Cloud
Infrastructure services
OVH
European infrastructure
Telnyx
SMS delivery
Stripe
Payment processing
WorkOS
Authentication
Convex
Backend infrastructure
Retention Periods
Email & SMS Content
Message bodies and attachments
Metadata & Logs
Delivery status, timestamps, analytics
Account Data
After account deletion
Payment Records
For tax and legal compliance
International Transfers
Transmit is headquartered in the United States. Your data may be processed in the US and other countries where our service providers operate.
Children's Privacy
Transmit is not intended for users under 16 years of age. We do not knowingly collect personal information from children.
If you believe we have inadvertently collected information from a child under 16, please contact us immediately at support@transmit.dev, and we will delete the information promptly.
We comply with the Children's Online Privacy Protection Act (COPPA) and similar regulations worldwide.
AI/ML Data Usage
We do NOT train AI on your content
Your email and SMS content is never used to train machine learning models. Your messages remain private.
How we use analytics data
We use aggregated, anonymized data to improve our services:
- -Delivery optimization and spam detection
- -Fraud prevention and abuse detection
- -Infrastructure performance monitoring
You may opt out of analytics processing by contacting support@transmit.dev.
Automated Decision-Making
We use automated systems for the following purposes:
Spam Detection
Automated scanning to prevent spam and protect recipient inboxes.
Fraud Prevention
Detecting and preventing fraudulent account activity.
Rate Limiting
Automatic throttling to protect infrastructure and prevent abuse.
Bounce Processing
Automatic handling of bounced messages and suppression lists.
You have the right to request human review of any automated decision that significantly affects you. Contact support@transmit.dev.
Biometric Data
We do NOT collect biometric data.
Transmit does not collect, store, or process any biometric information including fingerprints, facial recognition data, voiceprints, or other biological identifiers.
Contact Information
For privacy-related inquiries, data requests, or questions about this policy:
Privacy & Security Inquiries
support@transmit.devWe aim to respond to all privacy inquiries within 30 days. For urgent security matters, please include "URGENT" in your subject line.
Policy Updates
We may update this Privacy Policy from time to time. When we make material changes:
The "Last updated" date at the top of this page indicates when this policy was last revised.
Questions about privacy?
We're happy to answer any questions about how we handle your data.